If I could give a 0 out of 5 I would, my whole experience from this agency was a nightmare! From arriving to the airport I had to wait over an hour for someone to come and collect me (this was included in the package as a VIP transfer) the car that collected me was an old Renault with a missing rear bumper. Then arriving at the hotel, the reception said the Agency has booked me a single bed! I haven't slept in a single bed since I was 8 years old. The following day I get picked up to go the actual dentist clinic, where they first take X-rays, inspection and try to upsell you services. I got told I needed Botox, a night guard and a "deep clean" they charged me £200 pounds for this deep clean, when the treatment was carried out I quickly realised it was only a metal dentist hook which the dentist scraped in-between my 4 lower teeth. The whole process took less than 5 minutes, which anyone could do at home by flossing. I then had the stress of speaking to numerous people who worked at the company, Sarah, Burak and Can. Who I had to constantly argue with and explain that what they charged me wasn't worth the treatment I received. The "office bleaching" that was done did not have any effect on my teeth, I was then promised they would do an implant on the same visit, which I later on got told is impossible to do in one go. You can imagine what I had to go through to get the money back, I spend my whole 9 days in Turkey stressed to my eye balls arguing with these 3 people, anyway on my final visit to (the actual dentist clinic) which is called Nova, I finally seen the actual prices for the treatments, the so called "deep cleaning" they charged me £200 for, was actually only 40 euros. Hermes Clinic is an agency acting as middle men to take the customers to the Dentist Clinic (Nova) pay them the actual prices and pocket the rest as profit. PLEASE STAY AWAY UNLESS YOU WANT TO GO THROUGH WHAT I DID.