Клініка Еліксірмед (Elixirmed Clinic)

Dear Catherine , Thank you for your kind words! We're thrilled to hear that your experience with us exceeded your expectations and that you found our team, doctor, facilities, and transportation to be perfect. Your satisfaction is our top priority, and we're so glad that we could provide you with the professionalism and care you deserve. Many thanks for choosing us for your treatment. Wishing you continued health and wellness. Best regards, VMH Hospitals Team

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Thank you so much for your 5-star review! We are delighted to know that you had a positive experience at VMH Hospitals. Your satisfaction is our top priority, and we always strive to provide the highest level of care and service. If you have any further feedback or if there's anything more we can do for you, please don't hesitate to reach out. It makes us happy to assist you! Best Regards, VMH Hospitals

Dear Amynah, We are truly sorry to hear about your disappointment and the experience you had during your time with us. We always strive to ensure that our patients receive the best care possible, and it is disheartening to hear that you felt this was not the case. Regarding your concerns: Surgical Outcome: The doctor explained before the surgery that the amount of fat available was not sufficient to achieve your desired results, and pushing beyond safe limits could lead to complications. We prioritize your safety above all else, which is why the doctor made recommendations based on what was best for you. We are, however, pleased that you were satisfied with the breast lift results. Nursing Care: We understand your concerns regarding communication with the nursing staff. While it’s true that not all nurses may be fluent in English, we make sure that a translator and your doctor are available to address your concerns. That being said, it is unacceptable if proper protocol, such as using gloves, was not followed, and we will be addressing this with our team to ensure that such issues do not occur again. Translation Support: Our translator was present before and after your surgery, and we are proud to offer this service to ensure that communication is clear. We even made ourselves available when you reached out late at night, because your comfort and understanding are important to us. Lastly, as a gesture of goodwill, we provided you with 1 unit of blood free of charge during your treatment, as we are committed to ensuring your well-being. We are always open to further discussion about your experience and would be happy to address any lingering concerns. Please don’t hesitate to reach out to us directly. Best regards, VMH Hospitals