My husband (40 years old) was completely taken from life after a sudden, serious illness that left him in a coma for weeks and was transferred from the Medical University Hospital (MHH) in Kreischa to Building 2.
1st Ward - 3 female, 9 years old:
The treatment of him and me as a relative was excellent.
Communication with doctors and nurses was always possible, therapists were excellent, and hygiene on the ward was very good.
One serious negative point: My husband had to suffer nights at the hands of a nurse. He insulted him, treated him very badly, and even threatened to hit him because he repeatedly pulled out his feeding tube while delirium raved. My husband was completely exhausted and, in his poor state, couldn't handle such a situation at all.
2nd Ward - 22:
From the very beginning, a huge difference was noticeable compared to the previous ward. Doctors were barely accessible, communication was difficult, and information was poor. Concerns and fears were not acknowledged.
Hygiene in the room was very poor!
The therapists were absolutely top-notch! What the team achieved with my husband was truly sensational! And everyone was consistently friendly and empathetic!
With few exceptions, the nursing staff were completely annoyed, barely listening, and had zero empathy. The way I was treated as a relative, after the most difficult time of our lives, was catastrophic. Whenever I had questions, I was consistently told: "I don't know!!!" You'd have to ask a doctor—who, in turn, is often unavailable. The door to the ward room almost always says "Do not disturb"—but if you dare, eyes roll and doors slam in your face.
If you express criticism, you are threatened by the nursing staff—"Beware of spreading untruths about the nursing staff, because that's how the constant bad reviews come about." (!!!)
*strange*
As a relative, I was yelled at across the hallway by a nurse just because I dared to take up her precious time at 4 p.m. on a Saturday and ask for a urinal.
The way patients are treated and communicated with other patients who are unable to express themselves adequately and are dependent on assistance is, at times, inhumane!
Patients are forced to stay in the day room during the day and are not allowed to spend time in their rooms during therapy breaks to recharge.
(The nursing staff's extensive breaks could be disrupted.)
The nursing staff rummaged through my husband's bedside table and personal belongings while he was away, suspecting that he was not taking his medication, instead of having a personal conversation about the problem.
I myself (as a nursing manager) have never experienced such behavior in 22 years of nursing.
Unfortunately, the medical care and hygiene standards also repeatedly leave a lot to be desired.
Just one example:
The central venous catheter in his neck, for example, was never properly connected. As a result, my husband repeatedly suffered severe infections. The fact that he had a fever of over 40 degrees Celsius the last time was not noticed by the nursing staff.
3. Ward - 21:
Very friendly nursing staff, always trying hard. My husband was in the ward for decannulation of his tracheostomy after having to wait over three weeks for the appointment. He felt very well for a week, until, unfortunately, he had to return to ward 22.
After everything that had happened, he wanted to be transferred closer to home. However, this was only possible if he moved into the next rehabilitation phase, "C." For several weeks, my husband was deliberately classified poorly so that he would remain in phase "B," which naturally brings in more money. In order to be able to leave this hospital, we ultimately refused to allow Kreischa to apply for an extension of his rehabilitation. Otherwise, we probably wouldn't have had a chance to leave this hospital.
The management, the health insurance company, all the doctors involved, and the MHH have been informed of what happened. There must be consequences at some point for the various complaints, which always have the same content!!!