28 March 2022
Dear management at Başkent University Istanbul Hospital,
My name is Leila and i’m pleased to write this reference letter and thank you letter for nurse Gulfeda Akyol who works at your Başkent University Istanbul Hospital Oymacı Sk. No:7 Kat 2. I met Gulfeda Akyol when i was brought to Kat 2 oda 201 from the surgery room after Dr Raza Cagri Sade had done a tummy tuck and a full body liposuction on my upper body. Due to the nature of my complicated surgery i had to stay in the hospital for 4 nights. I met many nurses and other staff members during my stay at the hospital but Gulfeda Akyol went above and beyond to provide me care, support and kindness while i was under so much pain and was unable to get out of my bed without her help or even use the bathroom. Gulfeda Akyol loves her job and she is a wonderful, caring, kind, empathetic,happy and very professional nurse who helped me to feel safe and comfortable when she was on shift. Because i came from Australia for medical tourism we constantly came across language barriers when tried to communicate with the nurses and the doctor. But language barrier did not stop Gulfeda Akyol to provide me as her patient with the outmost respect, care and professionalism by using positive body language.
As a patient staying at your hospital for 4 night due to sever pain and surgery complications i believe that your hospital is very lucky to have Gulfeda Akyol and because of Gulfeda and nurse Kobra i will recommend your hospital to all my family and friend to come to your hospital for their medical tourism.
I also believe that your team should consider making Gulfeda a team leader so other young nurses can learn from her empathy and good character towards patient who come to turkey for medical tourism and dont speak turkish as i came across few of your other staff such as nurse like Borsha and Dr Ata Bey whom were unkind and disrespectful while i was crying in my bed from sever abdominal pain and bleeding from my incisions and when we the nurse called Dr Ata bey he refused to come and check on me and simply told the nurse on shift that i had to wait another 10 hours till morning for dr Raza Cagri Sade to come and check on me.
Thank you for taking your time and reading my feedback and recommendations. I hope you take this into account when taking care of other patient.
Best regards,
Leila from Australia
Medical tourism patient
Başkent University Istanbul Hospital
Oymacı Sk. No:7 Kat 2 oda 201